Services like Squadcast, Zencastr and Ringr make it really easy to connect hosts and guests and record podcast episodes.
Sometimes, though, a guest will not be able to “figure out” how to connect, how to allow Chrome to use their microphone, or how to use the web interface of these services.
Therefore it’s always a good practice to have the phone numbers of all guests handy BEFORE starting the session. This way, if the guest doesn’t show up in the session, you can call them. Also, if they enter the session but you can’t hear them or they can’t hear you, and they don’t realize that there is a chat functionality inside Squadcast and Zencastr (not Ringr), then it’s very handy to call them on the phone in order to sort out the confusion.
I’ve had to walk MANY guests through the process of connecting properly and choosing the correct input device, etc.
Get their phone number beforehand and be ready to help.
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